Privacy & Policy

I. Objective and Scope

(IndiaDotcom Digital Private Limited) (IDPL, We, Us) values the trust placed in us by our users and therefore, we follow the highest standards of privacy guidelines to protect the information shared by you with us.

This Privacy Policy governs the use of Personal Information shared (as defined below) with or collected by IDPL from the users or subscribers.

Unless indicated otherwise, this privacy policy applies to IDPL's website as well as any related websites or other online properties owned or controlled by IDPL (together with the Websites and Apps, the Platforms). Services mean to include all the content, information, and related made available to you "as is" from our Platforms.

All capitalized terms that have not been specifically defined herein shall have the same meaning as provided under the Terms of Use.

This Privacy Policy should be read in conjunction and together with the Terms of Use applicable to the IDPL website you are using.

II. Personal Information: How We Collect and Use-

'Personal Information' is defined as any information that identifies (whether directly or indirectly) to a particular individual or natural person, such as the individual's name, postal address, email address, and mobile number indicating to that particular person or is identifiable. When anonymous information is directly or indirectly associated with personal information, the resulting information also is treated as personal information.

III. User Consent

By using our website(s) (for example, when you register for an account, purchase a service, enter a contest or promotions, communicate with us, on our sites or applications), you agree to provide consent to our collection, use and sharing of your personal information as described in this policy. In some cases, particularly if you reside in a country governed by a data protection regulation, we may ask you to provide explicit consent to access our services before proceeding for further operations.

IV. Information We Collect

We may collect two types of information from you:

A. Information You Provide Directly

When you register for an account or use our services, we may ask you to provide certain personal details, including but not limited to:

• First and Last Name
• Email Address
• Phone Number
• Postal Address
• Date of Birth
• Payment Information (for purchases/subscriptions)

B. Information We Collect Automatically

When you interact with our website or services, we may automatically collect the following information:

• IP Address
• Browser type and version
• Device Information (e.g., device type, operating system)
• Usage data, including pages viewed, links clicked, and interaction with advertisements
• Geo-location data (if applicable, based on IP address)
• Cookies and similar tracking technologies to enhance your user experience (you can manage cookies through your browser settings).

C. Information Collected from Third Parties

If you choose to link or log in via third-party services (such as Google, Facebook, or Twitter), we may receive information from those services, including your registration and profile data.

V. Purposes and Lawfulness of Processing

We will only collect and process your personal data when we have a lawful basis to do so. The lawful bases for processing your personal data include:

• Explicit Consent: Where we have obtained your clear consent to process your personal data for specific purposes.
• Legitimate Interests: Where processing is necessary for us to carry out our legitimate interests, such as providing customer support, processing your data for premium services, or fulfilling our contractual obligations.

We use the information we collect for the following purposes:

• Providing, Administering, and Enhancing Our Services: To process your registration, manage your orders, handle payments, and communicate with you.
• To prevent, detect, and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms (such as determining eligibility for free trials).
• To send you updates and information about our services (e.g., via email, push notifications, SMS, or other online messaging channels).This includes news about our services, updates on new features, content, promotions, and surveys.
• To assist you with operational requests, such as password resets or service inquiries.
• To notify you about any changes to our terms of service or policies.
• To enable your participation in interactive features available through our services.
• To carry out our obligations arising from contracts we have entered into with you, including billing, chargebacks, and collections.
• Marketing and Communication: We may use your information to send you promotional offers, special announcements, or details about third-party services that may interest you.If you do not wish to receive such communications, you can adjust your preferences in your account profile or explicitly withdraw consent when we collect your information.

VI. Disclosure to Third Parties

At times, IDPL's website may share certain personal information with strategic partners who work with us to provide services or assist with marketing efforts.For example, when you purchase a subscription and activate a service, you authorize IDPL's website to share the information you provide during the activation process to fulfil the service. If you are approved for a service, your account will be governed by our privacy policy. We only share your personal information with our partners to provide or improve our services and marketing efforts. Please be assured that your personal information shall not be disclosed to any third parties for their own marketing purposes.

We do not share your personal information with third-party companies, organizations, or individuals outside of IDPL except in the following cases:

• Promotional offers: We may disclose your personal information when we have obtained your explicit consent to do so, such as for sending marketing communications like newsletters, promotions, or special offers.
• Business Transfers: We may share your personal information with our affiliates, trusted businesses, or third-party service providers who assist us in processing your data based on our instructions. This includes service providers that help us with customer support, payment processing, or other operational tasks. All such sharing will comply with our Privacy Policy, and appropriate confidentiality and security measures will be in place.
• Legal Compliance: We may disclose your personal information when required by law, such as in response to a court order, government or regulatory requests, or any other legal process. This may also include responding to subpoenas or legal claims where disclosure is necessary in good faith.
• Business Transactions: In the event that IDPL undergoes a merger, acquisition, or sale of assets, your personal information may be shared with or transferred to the new business entity. In such cases, we will ensure that the personal data is handled according to the applicable privacy terms and conditions. In all cases, we take the protection of your personal information seriously and ensure that it is shared only with trusted partners or as legally required.

VII. Your Controls and Choices

You have control over the collection, use, and sharing of your personal information. In accordance with applicable law, your choices include:

Managing your Information-

You can update your personal details via account settings. For linked third-party accounts (e.g., Facebook, Google), you can adjust permissions through your settings. It's your responsibility to keep your information up-to-date.

Rectifying Inaccurate Information-

If any of your personal information is incorrect or incomplete, you can request corrections by emailing us.

Data Retention and Erasure:

We retain your information only as necessary for contractual or legal obligations. If you'd like us to erase your data or close your account, you can request this. However, we may retain certain information for business or legal reasons, such as fraud prevention or compliance with tax and auditing requirements.

Withdrawing Consent:

You can withdraw consent for processing your personal data at any time by emailing us. After verification, we will stop processing your information as requested.

Objection to Direct Marketing:

If you no longer want us to use your data for direct marketing, you can opt-out by emailing us.

Complaints:

If you have concerns or complaints, you can contact our data protection officer or file a complaint with the relevant authority.

Please note, if you choose not to share certain personal information, some services may not be available to you. We will inform you when data collection is mandatory and explain the implications of non-participation. For any questions about your data, please contact our customer support team.

VIII. Children's Privacy-

IDPL's website is not intentionally designed for or directed at persons less than 16 years of age. IDPL does not knowingly permit any person who is under 16 years of age to register with the services or to provide any other personally identifying information. If IDPL becomes aware that any personally identifiable information of persons less than 16 years of age has been collected on the IDPL's website without verified parental consent, then IDPL will take the appropriate steps to delete any such information and notify the parent. However, we consider it the responsibility of parents to monitor their children's use of our services. Nevertheless, it is our policy not to collect and process any personal information from children below 16 years of age or offer to send any promotional materials to persons in that category. IDPL's website does not seek or intend to seek or receive any personal information from children. Should a parent or guardian have reasons to believe that a minor has provided IDPL with personal information without their prior consent, please contact our customer support team to ensure that the personal information is removed from the idpl.ai.

IX. Data transfer, storage & processing globally

We operate globally and may transfer your personal information to individual companies of the idpl.ai affiliated companies or third parties in locations around the world for the purposes described in this privacy policy. Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. Additionally, when using or disclosing personal information transferred from the European Union, we use standard contractual clauses approved by the European Commission, adopt other means under European Union law for ensuring adequate safeguards.

X. Security and compliance with laws

We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your idpl.ai account credentials have been lost, stolen, altered, or otherwise compromised or in case of any actual or suspected unauthorized use of your account, please contact us by contacting our customer support team.

XI. Change in Policy

This Privacy Policy is subject to change from time to time. We reserve the right, at our sole discretion, to modify the terms of this Privacy Policy from time to time in order to ensure compliance with applicable laws (“Updated Terms”). The Updated Terms shall be effective immediately and shall supersede these the terms of this Privacy Policy. We will not be under an obligation to notify you of any changes to this privacy policy except if the changes made to the policy significantly affects your rights or as may be required by law. You shall be solely responsible for reviewing the Privacy Policy from time to time for any modifications. By continuing to use idpl.ai after the updated Terms have been published, you affirm your agreement to the updated terms.

XII. Support

If you require any information or clarification regarding the use of your personal information or this privacy policy or grievances with respect to use of your personal information, please email us at response@india.com. If you require any information or clarification regarding your personal information, please email us at response@india.com.

Data Controller Officer

If you have any queries, complaints regarding the collecting, processing, transfer of personal data/information or regarding this policy please contact us at response@india.com.